旅游英語口語就該這么說:第277期 投訴 上錯菜

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https://online2.tingclass.net/lesson/shi0529/10000/10117/277.mp3

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Oh, I'm very sorry, madam. I'll replace it for you. 噢，非常抱歉，夫人。我這就去換。

I'm terribly sony, madam. I'll get a new one without ice. 非常抱歉，夫人。我去重新拿一份沒有加冰的。

What is this? I didn't order that. 這是什么呀?我點的不是這個菜o

I am terribly sorry. May I have your order again? I will get it right away. 實在是太抱歉了。您再講一下您點的菜是什么好嗎?我馬上去換您的菜。